Customer Experience

Può la REAL-TIME ANALYTICS essere la chiave per comprendere i clienti e garantire la miglior customer experience?

Harvard Business Review Analytic Services ha esaminato più da vicino questa opportunità, attraverso le informazioni e le esperienze di manager aziendali che utilizzano gli analytics per definire una strategia rivolta alla customer experience.

vi presentiamo i risultati di questo studio

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