REMOTE CONTROL
SERVICES / MOBILITY / CHARGES / SECURITY / SENSORY
DISCOVER OUR PRODUCT
REMOTE CONTROL
SERVICES / MOBILITY / CHARGES / SECURITY / SENSORY
DISCOVER OUR PRODUCT
REMOTE CONTROL
SERVICES / MOBILITY / CHARGES / SECURITY / SENSORY
DISCOVER OUR PRODUCT
Cyber Security
Cyber Security
Smart City
Big Data
Our products allow management
of large data flows offering complete management, reporting and analysis.
Big Data
Our products allow management
of large data flows offering complete management, reporting and analysis.
Big Data
Our products allow management
of large data flows offering complete management, reporting and analysis.
50 years of
COMBINED EXPERIENCE
We have the know-how you need.
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Contact Center solutions
for Customer Experience.
Integration with CRM/DMS to offer customers and organizations the best Customer Experience, immediate and decisive increasingly efficient interactions.
​​Reporting
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all interactions are logged and integrated with your systems and processes to always ensure an appropriate response, direct contact and optimization of your workforce.
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​​Satisfaction monitoring
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Allows you to monitor the trend of customer satisfaction based on the results obtained through multi-channel survey campaigns
Company needs.
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Integration with DMS/CRM
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Interaction tracking
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Simplify and optimize performance
Customer needs.
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Quick responses
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More communication channels
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Resolution Interactions
USE CASES
Automotive Market.
Our product offers every dealership the ability to build acustomized service.
DMS/CRM integration.
Integrate customer relationship services with corporate CRM and DMS to have complete control and management of customer information with the ability to update it in real time
Omnichannel contact center.
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Advanced customer interaction and relationship management. Voice, mail, chat, sms, video, social, iot.
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A single communication flow for all requests from the various channels
CC/UC
Market.
The Contact Center and Unify Communication platforms offer customized solutions for each market, guaranteeing an efficient and high quality service to improve customer satisfaction.
Thanks to its consolidated experience in the sector, Alosys is able to meet the specific needs of customers, offering advanced and integrated solutions for an optimal user experience.
CASE STUDY
Automotive Market.
KEY CHALLENGE
Set up of a multi-channel administrative and technical support Contact Center for 5G enterprise customers. Development of a web portal for unified management through a self-care interface for customers and an operational interface for Contact Center operators.
OUTCOME
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Constant acquisition of new customers for the 5G service.
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SLA and KPI levels respected
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75% of interactions resolved at first level
