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Contact Center solutions

for Customer Experience.

Integration with CRM/DMS to offer customers and organizations the best Customer Experience, immediate and decisive increasingly efficient interactions.

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​​Reporting

  • all interactions are logged and integrated with your systems and processes to always ensure an appropriate response, direct contact and optimization of your workforce.

​​Satisfaction monitoring

  • Allows you to monitor the trend of customer satisfaction based on the results obtained through multi-channel survey campaigns 

Company needs.

  • Integration with DMS/CRM

  • Interaction tracking

  • Simplify and optimize performance 

Customer needs.

  • Quick responses 

  • More communication channels

  • Resolution Interactions 

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USE CASES

Automotive Market.

Our product offers every dealership the ability to build acustomized service.

DMS/CRM integration.

Integrate customer relationship services with corporate CRM and DMS to have complete control and management of customer information with the ability to update it in real time 

Omnichannel contact center.

  • Advanced customer interaction and relationship management. Voice, mail, chat, sms, video, social, iot. 

  • A single communication flow for all requests from the various channels

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Market.

The Contact Center and Unify Communication platforms offer customized solutions for each market, guaranteeing an efficient and high quality service to improve customer satisfaction.

Thanks to its consolidated experience in the sector, Alosys is able to meet the specific needs of customers, offering advanced and integrated solutions for an optimal user experience.

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CASE STUDY

Automotive Market.

KEY CHALLENGE

Set up of a multi-channel administrative and technical support Contact Center for 5G enterprise customers. Development of a web portal for unified management through a self-care interface for customers and an operational interface for Contact Center operators.

OUTCOME

  • Constant acquisition of new customers for the 5G service.

  • SLA and KPI levels respected

  • 75% of interactions resolved at first level

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