CASE STUDY -

Trouble Ticketing System Integration for Large Account Customers

CONTEXT

A major national telecommunications operator needed to optimize customer interaction with its Large Account customers by improving its technical support management model.

The goal was to simplify and automate integration between its trouble ticketing system and those used by customers who did not adopt external platforms. It was also essential to ensure security, compliance, and scalability , with deployment on the customer's cloud infrastructure.

SOLUTION

Alosys has developed an API integration software platform designed to create a direct communication channel between ticketing systems, maintaining the required standards in terms of security, availability, and traceability.

Solution Features:

Two-way API integration between customer and end-customer systems
Application interface built on the customer's proprietary cloud, accessible with strong authentication
Mapping common features and customizing operating rules
Technical Manual PDF + Interactive Guide for the Operations Team

Sector: Telecommunications
Solution: API integration for technical support and ticket management systems

RISULTATI

-80%

Time

ticket opening

2.000

exchanges

API/month

100%

Uptime

API system

SLA and synchronized reporting

EVERY PROJECT HAS A STORY: DISCOVER THEM ALL

Maximum Security for Top Management

Advanced encryption for voice and messages, with complete data protection.
On-premise platform , without cloud retention for maximum security.
Zero-Trust model, ensuring absolute protection of sensitive information.
Dedicated support and maintenance, with SLA and KPI always met.

End-to-end solution for ensuring safe and secure mobile communications on corporate smartphones.

CASE STUDY

Optimized Customer Experience

Reduced waiting times, thanks to optimized processes and specialized assistance.
Improved request management, with proactive, multi-channel support.
Growing customer satisfaction, thanks to respected SLA and high quality.
Guaranteed operational continuity, without interruptions and with high safety standards.

Fast and efficient multi-channel service to support 5G Enterprise customers.

CASE STUDY

Total Security and Control

Complete asset lifecycle management, from delivery to disposal.
Maximum data security, thanks to on-premise infrastructure and advanced protection.
Complete traceability, with assignments, locations, and responsibilities always monitored.
Optimization of costs and processes, with automation and reduction of inefficiencies.

Integrated solution for digitally managing company assets and warehouses, with customized workflows.

CASE STUDY

Monitoraggio dei Flight Log e Gestione della Manutenzione

Increased regulatory compliance through automated flight data recording.
Improved operational efficiency by reducing management times and optimizing resources.
Reducing maintenance costs, preventing failures and increasing operational safety.
Business expansion, with access to new markets thanks to advanced digitalization.

CASE STUDY

REMOTE CONTROL

REMOTE CONTROL

REMOTE CONTROL

Cyber Security

Cyber Security

Smart City

Big Data

Big Data

Big Data

50 years of

COMBINED EXPERIENCE

CASE STUDY -

Trouble Ticketing System Integration for Large Account Customers

CONTEXT

SOLUTION

RISULTATI

EVERY PROJECT HAS A STORY: DISCOVER THEM ALL

Maximum Security for Top Management

Advanced encryption for voice and messages, with complete data protection.

On-premise platform , without cloud retention for maximum security.

Zero-Trust model, ensuring absolute protection of sensitive information.

Dedicated support and maintenance, with SLA and KPI always met.

End-to-end solution for ensuring safe and secure mobile communications on corporate smartphones.

Optimized Customer Experience

Total Security and Control

Monitoraggio dei Flight Log e Gestione della Manutenzione